Shipping policy
Domestic shipping (USA):
All purchases will be processed and shipped within 3 business days via USPS ground and USPS Priority. Customers will be sent a tracking number once the order has been processed. First Class Mail will take anywhere from 1-5 days (depending on your location) to ship once the order has been processed. Priority Mail will take anywhere from 1-3 days (depending on your location) to ship once the order has been processed. If you have any questions regarding your package once your receive your tracking, please contact 1-800-ASK-USPS or usps.com. Anise & Ava is not responsible, nor liable for any package that is lost or damaged once the package has been shipped. Lost or damaged packages must be reported to whichever carrier handled the delivery.
International Shipping:
All purchases will be processed and shipped within 3 days of order via USPS International. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at the time of purchase and furthermore, Anise & Ava will not be held responsible for lost packages. Customers will be sent an email that includes all relevant shipping information once the item is shipped. Please allow up to 3 weeks from ship date for delivery if selecting USPS. Delays may occur due to customs. All customs duties, taxes and fees are the sole responsibility of the customer. If you have any questions regarding your package once your receive your tracking, please contact 1-800-ASK-USPS or usps.com
Online Domestic Returns
New and unworn/unused items purchased online domestically are eligible for a full refund, exchange or store credit. Please notify us within 30 days of the delivery in order to receive a return authorization number and all original tags must be attached. All return shipping costs are paid by the customer, unless, the item has been damaged before or during delivery. We will cover the costs of the return for your exchange. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
Online International Returns
New and unworn/unused items purchased online internationally are eligible for exchange only. Please notify us within 30 days of delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery. International customers are responsible for the full shipping costs of exchanged goods. We cannot and will not take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you can not trace the package.
For Shipping and Returns contact orders@aniseandava.com